Privacy Policy

Last Updated: 5 November 2026

At Miori, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit or make a purchase through our website.

By using our website, you acknowledge that your information may be processed as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you browse our website, create an account, place an order, or contact us.

A. Personal Information

Contact Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order history, transaction details, and delivery information.
Account Information: Username, account details, and password-related information.
Customer Support Information: Information you provide when contacting us regarding an order, product, return, or other enquiry.

B. Payment Information

Payments made through our website are processed using third-party payment service providers. We do not intend to store complete card numbers, CVV numbers, UPI PINs, or banking passwords on our website. Payment processing is subject to the privacy and security practices of the relevant payment provider.

C. Non-Personal Information

We may automatically collect certain technical information, including:

IP address and approximate location.
Browser type and operating system.
Device type and technical identifiers.
Website pages visited and browsing activity.
Date, time, and duration of website visits.

2. How We Use Your Information

Miori may use the collected information for the following purposes:

Order Processing: To confirm, process, fulfil, and deliver your orders.
Communication: To send order confirmations, payment updates, shipping notifications, and important service-related messages.
Customer Support: To respond to enquiries, resolve complaints, and assist with product-related issues.
Account Management: To create and manage customer accounts and provide access to account-related services.
Website Improvement: To understand website usage and improve our products, services, and shopping experience.
Security and Fraud Prevention: To identify suspicious transactions, prevent misuse, and protect customers and our business.
Marketing Communications: To send promotional offers and updates where permitted by applicable law. You may opt out of promotional communications at any time.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

Payment Service Providers: To securely process online payments and verify transactions.
Delivery and Logistics Partners: To ship orders and provide delivery updates.
Website and Hosting Providers: To maintain and operate our website.
Analytics and Technology Providers: To understand website performance and improve our services, where such tools are used.
Legal and Regulatory Authorities: Where disclosure is required by applicable law, regulation, court order, or lawful government request.

Such third parties may process information in accordance with their own privacy policies and applicable legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and enhance your shopping experience.

Cookies are small data files stored on your device when you visit a website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, legal compliance, dispute resolution, and fraud prevention.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

7. Your Privacy Rights and Choices

Subject to applicable laws, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on your consent.
Opt out of promotional emails or marketing communications.
Raise concerns or complaints regarding the processing of your personal information.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms.

Miori is not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their respective privacy policies before sharing personal information.

9. Children’s Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

Miori may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements.

Any updates will be published on this page along with the revised date. We encourage customers to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Miori

Email: contact@miori.co.in

Phone: +91 9341513106

Business Address:
A-407, T-2, NX One Tech, Zone IV, Greater Noida West, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh – 201306, India.

We will make reasonable efforts to respond to privacy-related enquiries within the time required under applicable law.

Thank you for trusting Miori. We value your privacy and are committed to providing a safe and reliable shopping experience.