Frequently Asked Questions (FAQs)
Last Updated: 5 November 2026
Welcome to Miori’s Frequently Asked Questions page. Here you can find answers to common questions about our jewellery, orders, payments, shipping, returns, and customer support.
If you need further assistance, our customer support team will be happy to help.
1. About Miori and Our Products
Q1. What is Miori?
Miori is an online jewellery brand offering thoughtfully selected jewellery designed to complement different styles and occasions. You can explore our available collections and product details on our official website.
Q2. Where can I purchase Miori products?
You can browse and purchase our jewellery directly through our official website: https://miori.co.in.
Q3. How can I know more about a product before purchasing?
Each product page provides relevant information, including product images, descriptions, specifications, and pricing. We recommend reviewing these details carefully before placing your order.
Q4. Will the actual product look exactly like the website images?
We make reasonable efforts to display accurate product photographs. However, slight variations in colour or appearance may occur due to lighting conditions, photography, and individual screen settings.
2. Orders and Account
Q5. How can I place an order?
Follow these simple steps:
Visit https://miori.co.in.
Browse the available jewellery collections.
Select your preferred product.
Add the product to your cart.
Proceed to checkout.
Enter your contact and delivery information.
Complete the online payment.
Once your order is successfully confirmed, you will receive an order confirmation through your registered contact details.
Q6. Do I need an account to place an order?
You can create an account on our website to manage your orders and access account-related features. Follow the registration or login instructions displayed during checkout.
Q7. How can I check my order status?
You can check your order details through your Miori account, where available, or contact our customer support team with your order number.
Q8. Can I modify my order after placing it?
Please contact our customer support team as soon as possible if you need to correct your order details. Changes may not be possible once an order has entered processing or has been dispatched.
3. Payments
Q9. What payment methods does Miori accept?
Miori accepts online payments through the payment options displayed at checkout. Available methods may include UPI, debit cards, credit cards, and other supported payment options, depending on the payment gateway.
Q10. Is Cash on Delivery (COD) available?
No. Miori currently accepts online payments only. Cash on Delivery (COD) is not available.
Q11. What should I do if money is deducted but my order is not confirmed?
Sometimes payment confirmation may take additional time. Please check your order status and contact our customer support team with your transaction reference number if the order is still not confirmed.
Q12. Is online payment secure?
Payments are processed through the payment service provider integrated with our website. Please do not share your OTP, UPI PIN, card PIN, or banking password with anyone.
4. Shipping and Delivery
Q13. How long does order processing take?
Orders are generally processed within 2–4 business days after successful payment confirmation.
Q14. How long does delivery take?
Estimated delivery is approximately 3–7 business days after dispatch, depending on the delivery location and courier service.
Q15. Does Miori deliver across India?
Miori aims to deliver across India, subject to service availability at the customer’s delivery address.
Q16. How can I track my order?
Once your order is dispatched, tracking information will be shared through your registered email address or phone number, wherever tracking facilities are available.
Q17. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. Our team will assist you in checking the shipment status.
Q18. Are shipping charges applicable?
Any applicable shipping charges will be displayed during checkout before you complete your payment.
5. Returns, Refunds and Replacements
Q19. Does Miori accept returns?
Miori accepts eligible return or replacement requests for products that are damaged, defective, incorrect, missing, or materially different from their listed description, subject to our Refund and Returns Policy.
Voluntary returns based solely on a change of mind or personal preference are not accepted.
Q20. What should I do if I receive a damaged or incorrect product?
Please contact our customer support team as soon as possible with your order number and clear photographs or videos showing the issue. Our team will review your request and guide you through the next steps.
Q21. How can I request a refund?
Contact our customer support team with your order details and reason for the request. If the refund is approved, it will generally be initiated through the original payment method, wherever supported.
Q22. How long does a refund take?
Approved refunds are initiated within the applicable timeline. The time taken for the amount to appear in your account may depend on your bank, payment provider, or card issuer.
Q23. Does Miori offer a warranty against tarnishing?
Yes. Miori offers a 90-day Tarnish Guarantee on eligible products from the date of delivery, subject to the conditions and verification process described in our Refund and Returns Policy.
Q24. Does the 90-day guarantee cover physical damage?
No. The tarnish guarantee specifically covers eligible tarnishing issues. Breakage, scratches, dents, missing stones, and damage caused by improper handling or misuse are not automatically covered.
For complete details, please refer to our Refund and Returns Policy.
6. Cancellations
Q25. Can I cancel my order?
If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellation may be possible before processing or dispatch, subject to the circumstances of the order and applicable law.
Q26. Can I cancel an order after it has been dispatched?
Once an order has been dispatched, cancellation may not be possible. Please contact our customer support team to understand the available options under our Refund and Returns Policy and applicable law.
7. Customer Support
Q27. How can I contact Miori?
You can reach our customer support team through the following channels:
Email: contact@miori.co.in
Phone: +91 9341513106
Website: https://miori.co.in
Q28. Where is Miori located?
Our business address is:
A-407, T-2, NX One Tech, Zone IV, Greater Noida West, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh – 201306, India.
Q29. How can I raise a complaint?
You can contact our customer support team through our official email or phone number. For formal complaints and escalation, please refer to our Grievance Redressal Policy.
8. Additional Information
For more detailed information, please visit the following pages on our website:
Terms & Conditions
Privacy Policy
Shipping Policy
Refund & Returns Policy
Grievance Redressal Policy
If your question is not covered above, please contact our customer support team. We will be happy to assist you.
Thank you for choosing Miori.
Miori – Timeless jewellery, thoughtfully chosen.
