Terms & Conditions
Last Updated: 5 November 2026
Welcome to Miori. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, creating an account, and using any services offered through our platform.
By accessing or placing an order on our website, you agree to these Terms & Conditions. Please read them carefully before using our website or making a purchase.
1. About Miori
Miori is an online jewellery brand offering thoughtfully selected jewellery products through its website.
Our website allows customers to browse products, view product information, create accounts, and purchase available products through the online payment methods provided at checkout.
For any questions regarding these Terms & Conditions, you may contact us using the details provided at the end of this page.
2. Eligibility to Use Our Website
By using this website, you confirm that:
You are legally capable of entering into a binding agreement under applicable Indian law.
The information you provide during registration or checkout is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorised access to our website or services.
If you are under the age of 18, you should use this website only with the involvement and consent of a parent or legal guardian, as applicable.
3. Product Information and Descriptions
At Miori, we make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on our website are accurate and up to date.
However:
Actual product colours and appearance may vary slightly depending on screen settings, lighting, and display devices.
Product images are provided for representation and may have minor visual differences from the delivered item.
Product specifications, materials, dimensions, and other characteristics are described on the respective product pages.
Customers are encouraged to review all product details carefully before placing an order.
Any material error or significant discrepancy in product information will be addressed in accordance with applicable consumer protection laws.
4. Pricing, Taxes and Offers
All product prices are displayed in Indian Rupees (INR), unless otherwise stated.
Applicable taxes and additional charges, including shipping charges where applicable, will be displayed during checkout.
The final payable amount will be shown before the customer completes the payment.
Promotional offers, discounts, and special prices may be subject to specific terms and validity periods.
Miori reserves the right to correct genuine pricing or listing errors, subject to applicable law and customer rights.
No change to an already confirmed order will be made in a manner that overrides the customer’s legal rights.
5. Orders and Order Confirmation
When you place an order on our website, you are submitting a purchase request for the selected products.
An order is subject to successful payment verification, product availability, and confirmation by Miori.
After placing an order:
You may receive an order confirmation through your registered email address or phone number.
Please review your order details, shipping address, and contact information carefully.
If a product becomes unavailable or an order cannot be fulfilled, we will notify you and provide an appropriate resolution, including a refund where applicable.
Miori reserves the right to refuse or cancel an order in cases involving suspected fraud, payment failure, incorrect pricing, or other legitimate reasons, subject to applicable law.
6. Payment Terms
Miori currently accepts online payments through the payment options made available on the website.
Cash on Delivery (COD) is not currently available.
Orders must be paid for successfully before they can be processed.
Payments are handled through authorised third-party payment service providers.
An order will not be considered successfully paid until the payment status is confirmed.
Customers should never share their card PIN, UPI PIN, OTP, banking password, or other confidential payment credentials with anyone claiming to represent Miori.
If an amount is debited but the order is not confirmed, please contact our customer support team with the relevant transaction and order details.
7. Shipping and Delivery
Orders are generally processed within 2–4 business days after successful payment confirmation.
Estimated delivery is approximately 3–7 business days after dispatch, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.
For complete information about order processing, shipping charges, tracking, and delivery, please refer to our Shipping Policy.
8. Cancellation, Returns and Refunds
Miori follows a specific policy for order cancellations, returns, replacements, and refunds.
Customers are requested to review our Refund and Returns Policy before placing an order.
Our policy covers eligible cases such as:
Products received in damaged or defective condition.
Incorrect products delivered.
Missing products.
Eligible product tarnishing claims covered by our stated 90-day tarnish guarantee.
Miori does not offer voluntary change-of-mind returns.
All requests are reviewed in accordance with the applicable policy and consumer protection laws. Nothing in these Terms & Conditions is intended to restrict any statutory consumer rights.
9. 90-Day Tarnish Guarantee
Eligible products covered by Miori’s 90-day tarnish guarantee may qualify for a replacement if tarnishing occurs within 90 days of delivery, subject to verification and the conditions specified in our Refund and Returns Policy.
The guarantee covers tarnishing only. Physical damage, breakage, scratches, dents, stone loss, or damage caused by improper handling may not qualify.
Customers should refer to our Refund and Returns Policy for the complete eligibility criteria and claim procedure.
10. Customer Accounts and Security
Customers may create an account on our website to access account-related features and manage their orders.
You are responsible for:
Providing accurate
