Refund & Returns Policy

Last Updated: 05 November 2026

At Miori, customer satisfaction and product quality are important to us. We take care to ensure that every jewellery order is properly checked and packaged before dispatch. If you experience an issue with your order, please review the following Refund & Returns Policy.

This policy applies to purchases made through our official website: https://miori.co.in.

1. Eligibility for Returns and Replacements

Customers may request a return, replacement, or other appropriate resolution in the following circumstances:

The wrong product was delivered.
The product was received in a damaged or defective condition.
An item was missing from the delivered order.
The product received is materially different from the description or specifications provided on our website.
The product develops tarnishing within the 90-day Tarnish Guarantee period, subject to the conditions of this policy.

Returns based solely on a change of mind, personal preference, or dislike are not accepted.

Customers are encouraged to review product descriptions, images, specifications, and other relevant details carefully before placing an order.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian consumer protection laws.

2. Reporting an Issue

If you receive a damaged, defective, incorrect, or incomplete order, please contact our customer support team as soon as reasonably possible after delivery.

To help us investigate your request, please provide:

Your order number.
Your registered name and contact details.
Clear photographs or videos showing the product and its packaging.
A brief description of the issue.

We recommend recording an unboxing video when opening your parcel, as it can help us investigate issues involving damaged, incorrect, or missing items.

However, the absence of an unboxing video alone will not automatically remove any rights or remedies available under applicable law.

3. 90-Day Tarnish Guarantee

Miori provides a 90-day Tarnish Guarantee on eligible jewellery products, starting from the date of delivery.

Under this guarantee:

Customers may request a replacement if an eligible product develops tarnishing within 90 days of delivery.
The replacement will ordinarily be the same design, subject to availability.
If the same design is unavailable, an alternative product of comparable value may be offered with the customer’s agreement.
Tarnish-related claims are subject to verification by our team.

The guarantee covers tarnishing and does not automatically cover physical damage, including breakage, scratches, dents, missing stones, or deformation caused by accidental damage, misuse, or improper handling.

Normal wear and tear and damage arising from exposure to chemicals, perfumes, or improper care may not qualify for replacement under this guarantee.

This guarantee does not affect any statutory rights or remedies available to customers under applicable law.

4. Product Inspection and Verification

Once we receive your complaint, our team will review the information and supporting evidence provided.

Depending on the nature of the issue, we may request that the product be returned for inspection.

If the claim is approved, we will communicate the available resolution, which may include:

Replacement with the same product, subject to availability.
An alternative product of comparable value, with the customer’s agreement.
A refund through the original payment method, wherever applicable.
Another appropriate remedy in accordance with applicable law.

We will communicate the resolution to the customer after completing the necessary verification.

5. Refunds and Refund Processing

Where a refund is approved, it will ordinarily be initiated through the original payment method used for the transaction, wherever supported by the payment provider.

The time taken for the refunded amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider, or payment service provider.

Miori will initiate approved refunds within the timeline prescribed under applicable law and communicate the relevant refund details to the customer.

Miori currently accepts online payments through the payment methods made available at checkout. Cash on Delivery (COD) is not available.

6. Shipping Costs for Approved Returns

Where a return or replacement is approved because the product was damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, Miori will bear the applicable return shipping costs.

For other return requests voluntarily permitted by Miori, any applicable shipping or handling charges will be communicated to the customer before the return is arranged.

Customers should not dispatch products to our address without first contacting our customer support team and receiving return instructions.

7. Order Cancellation

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Cancellation requests may be accepted before the order is processed or dispatched, subject to the circumstances of the order and applicable law.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may contact us to understand the available options under this policy and applicable law.

Any eligible refund for a cancelled order will be processed in accordance with the applicable refund procedure.

8. Delivery Refusals and Undelivered Orders

If an order is refused, returned undelivered, or not accepted at the delivery address, our customer support team may contact the customer to understand the circumstances.

Any applicable refund or reshipment arrangements will be assessed on a case-by-case basis and communicated to the customer.

No charge or deduction will be applied where prohibited by applicable law.

9. Fraud Prevention and Fair Review

Miori reserves the right to verify return, replacement, and refund requests to prevent fraudulent or misleading claims.

Requests may be declined where there is sufficient evidence of deliberate misuse, tampering, or fraudulent activity, subject to applicable law.

All genuine customer complaints will be reviewed fairly and on their individual merits.

10. Contact Us

For questions, return requests, replacement claims, or refund-related assistance, please contact our customer support team:

Brand: Miori

Website: https://miori.co.in

Email: contact@miori.co.in

Phone: +91 93415 13106

Business Address:

A-407, T-2, NX One Tech, Zone IV, Greater Noida West, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh, India – 201306.

Please include your order number in all order-related communications so that our team can assist you efficiently.

11. Policy Updates

Miori may update or modify this Refund & Returns Policy from time to time to reflect changes in our business practices, services, or applicable laws.

Any revised version will be published on this page along with an updated revision date.

Thank you for shopping with Miori. We appreciate your trust and are committed to providing a fair and transparent shopping experience.